Artificial intelligence:
Service area

By using AI in the service area, customer service is significantly improved and the company’s own costs for service management are reduced.

Areas of application:

• Immediate and automated response by email to any kind of service portal requests by customers
• Possible 24/7 service:
  • Blocked users
    Immediate and automated unblocking after a few seconds
  • Forgotten certificate password
    Immediate and automated certificate generating
  • Forgotten PIN, immediate and automated PIN generating
  • Lost token or new terminal device (mobile phone), immediate and automated re-registration

Advantages:

The use of artificial intelligence in the area of service management brings an increase in efficiency of the entire process chain and shortening of development times and increases competitiveness.

• Increase in customer satisfaction through intelligent, automated and fast
  system response times
• 24/7 services at extremely low costs
• Reduction of processing time and simultaneous reduction of personnel costs
• Error prevention
• Multilingual processing is possible for standard cases

Model project:

The first large automotive model project in software development combining artificial intelligence has already been successfully launched.